byDinesh
Updated on - 20 Aug, 2024
The Diploma in Front Office is one-year hospitality course focusing on providing students to work at the front office and reception desk of the hotels, resorts, cruises and other related industries. It prepares the learners to understand and perform tasks such as handling check-in/check-out, guest relations and complaints, room reservations, coordination with the housekeeping department, managing billing/cashier, security and safety measures, and customer relations. Students learn about Front Office management software and aspects of interpersonal communication, dress code, and attitude expected at the workplace.
The basic criterion to qualify for the Diploma in Front Office is the 10+2 pass in any discipline from a recognized board. Most of the institutes admit candidates on the basis of merit through entrance tests such as NCHM JEE, AIMA-UGAT, STATE CET, IMU CET among others. Candidates with prior experience within the related sector or those individuals who hold the certificate of a certain level may get direct admission to the program. The course equips graduates with necessary Front Office skills, thus increasing employment opportunities at front desks, guest relations, and concierge services of hotels and hospitality companies.
| Feature | Details |
|---|---|
| Full Form | Diploma in Front Office |
| Duration | Typically 1-2 years |
| Course Level | Diploma |
| Eligibility | Usually 10+2 or equivalent |
| Top Colleges | Hotel management institutes, polytechnics, private training academies |
| Entrance Exam | May vary, some institutes conduct entrance tests, others based on merit |
1. Any candidate with 10+2 pass in any stream from a recognized board with minimum 50% aggregate marks.
2. The applicant in Class 12 can apply in a provisional basis depending on the minimum percentage required.
3. Regarding its admission, there is no restriction on the age of the students and there is no entrance examination. The candidates who can apply are both Indian and International students.
4. Any student from any background like Science, Commerce, Arts etc. can go for this course.
5. A bare knowledge of English language is sufficient due to the fact that most teaching is done with the help of translations.
6. For some institutes, having prior experience in hospitality or customer service industry may be desired but not essential.
| Subject | Important Topics |
|---|---|
| Front Office Operations | Guest registration, check-in/check-out procedures, room assignments, reservation systems, guest services, complaint handling |
| Accommodation | Room types, room categories, room amenities, housekeeping coordination |
| Telephone Etiquette | Telephone answering techniques, call transfer, message taking, operator services |
| Public Relations | Guest relations, handling guest complaints, customer service, telephone etiquette |
| Computer Applications | Property management systems, reservation software, email, word processing |
| Communication Skills | Verbal and non-verbal communication, interpersonal skills, guest interaction |
| Front Office Accounting | Guest accounts, billing, cashier duties, credit card handling |
| Travel and Tourism | Tourism industry, travel agents, transportation, sightseeing, packages |
| Personality Development | Grooming, etiquette, body language, customer service orientation |
| Practical Training | Front desk operations, reservations, guest relations, night audit |
| Job Profile | Specialization | Average Salary (per annum) |
|---|---|---|
| Front Office Manager | Hotel Management, Hospitality | ₹ 4,00,000 - ₹ 6,00,000 |
| Receptionist | Customer Service, Communication | ₹ 2,00,000 - ₹ 3,50,000 |
| Concierge | Tourism, Travel Management | ₹ 2,50,000 - ₹ 4,00,000 |
| Guest Relations Officer | Hospitality, Public Relations | ₹ 2,50,000 - ₹ 4,00,000 |
| Front Desk Executive | Administration, Time Management | ₹ 1,80,000 - ₹ 3,00,000 |
| Bell Boy/Porter | Hospitality, Customer Service | ₹ 1,50,000 - ₹ 2,50,000 |
| Housekeeping Supervisor | Hospitality, Housekeeping Management | ₹ 2,00,000 - ₹ 3,50,000 |
| Travel Coordinator | Tourism, Travel Management | ₹ 2,00,000 - ₹ 3,50,000 |